Last updated: May 25, 2026
Gifts are personal and generally final once sent. Paid event tickets are subject to the host's policy. Stripe handles chargebacks initiated through your card issuer using its standard dispute process. If you believe a payment was made in error or fraudulently, contact us within 7 days.
Gifts sent through EventArk go to the event host. By design, these payments are not refundable through EventArk. If you sent a gift in error, contact the host directly to request a return; the host may choose to refund you out of their gathered funds.
In cases of demonstrable fraud (e.g. a fake event impersonating a real person), contact us at hello@eventark.appwithin 7 days of the transaction. We will investigate and, where appropriate, freeze the host's payout and work with Stripe to reverse the charge.
When a host charges for tickets, refunds are at the host's discretion. EventArk does not issue refunds on behalf of hosts. To request a refund or cancellation, contact the event host directly using the contact details on the event page.
If a host cancels an event entirely, EventArk will work with the host to issue refunds to ticketed guests using funds still in the host's balance. If the funds have already been paid out, refunds are the host's responsibility.
You may dispute a charge through your card issuer. Stripe will notify us and we will follow Stripe's standard dispute timeline. We may share the event details, communications, and IP / device information related to the transaction with Stripe and your card issuer as evidence.
Accounts with excessive or fraudulent chargebacks may be suspended.
Stripe's payment-processing fees are deducted from each transaction and are not refunded by Stripe on a refund. If EventArk charges a platform fee on a transaction, that fee is non-refundable unless we agree otherwise in writing.
Refund inquiries, fraud reports, or disputes: hello@eventark.app. Please include the event title, the date of the transaction, and any relevant receipts. We aim to respond within 2 business days.